Question 1

How do I create an account on Thegoodhorse?

Accepted Answer

Click the "Sign Up" button in the top right corner of the page. Fill in your name, email, and password. You'll receive a verification email to activate your account.

Question 2

Is it free to browse listings?

Accepted Answer

Yes! Browsing listings on Thegoodhorse is completely free. You only need to create an account if you want to contact sellers or post your own listings.

Question 3

What regions do you cover?

Accepted Answer

Thegoodhorse primarily serves the Middle East region, including UAE, Saudi Arabia, Qatar, Oman, Kuwait, Bahrain, and surrounding countries.

Question 4

How do I contact a seller?

Accepted Answer

Once you're logged in, click on any listing and you'll see "Chat with Seller" and "Chat on WhatsApp" buttons. You can message sellers directly through our platform or via WhatsApp.

Question 5

Are the horses verified?

Accepted Answer

We review all listings for authenticity, but buyers should always conduct their own due diligence. We strongly recommend arranging an in-person viewing and getting a pre-purchase veterinary examination.

Question 6

Can I negotiate the price?

Accepted Answer

Many sellers mark their listings as "negotiable." You can discuss pricing directly with the seller through our messaging system.

Question 7

What should I ask the seller before buying?

Accepted Answer

Ask about the horse's health history, temperament, training level, reason for selling, and any behavioral issues. Request recent vet records and arrange a trial period if possible.

Question 8

How do I create a listing?

Accepted Answer

After logging in, click "Post Listing" in the header. Fill in all the details about your horse including category, breed, type, age, price, location, and upload clear photos.

Question 9

How much does it cost to post a listing?

Accepted Answer

Basic listings are free. We also offer premium featured listings that appear at the top of search results for a small fee.

Question 10

How many photos can I upload?

Accepted Answer

You can upload up to 10 photos per listing. We recommend uploading high-quality images showing different angles and the horse in action.

Question 11

How long does my listing stay active?

Accepted Answer

Listings remain active for 90 days. You can renew, edit, or delete your listing at any time from your dashboard.

Question 12

Can I edit my listing after posting?

Accepted Answer

Yes! Go to your dashboard, select the listing you want to edit, and click "Edit Listing" to make changes.

Question 13

How do I stay safe when buying or selling?

Accepted Answer

Always meet in person at a safe location, never send money before seeing the horse, use secure payment methods, and trust your instincts. Visit our Safety Tips page for detailed guidelines.

Question 14

What payment methods should I use?

Accepted Answer

Use secure, traceable payment methods like bank transfers or cashier's checks. Never use wire transfers, cryptocurrency, or gift cards for payment.

Question 15

How do I report a suspicious listing?

Accepted Answer

Click the "Report" button on any listing or contact our support team directly. We investigate all reports and take appropriate action.

Question 16

Is my personal information secure?

Accepted Answer

Yes. We use industry-standard encryption and security measures to protect your data. We never share your personal information with third parties without your consent.

Question 17

How do I change my password?

Accepted Answer

Go to your Dashboard, click on "Profile," then "Change Password." You'll need to enter your current password and choose a new one.

Question 18

Can I delete my account?

Accepted Answer

Yes. Go to your Profile settings and scroll down to find the "Delete Account" option. Note that this action is permanent and cannot be undone.

Question 19

How do I change my notification preferences?

Accepted Answer

Visit your Profile settings and navigate to the "Notifications" tab where you can customize your email and push notification preferences.

Question 20

What browsers does Thegoodhorse support?

Accepted Answer

Thegoodhorse works best on the latest versions of Chrome, Firefox, Safari, and Edge. We also have mobile apps for iOS and Android.

Question 21

I'm having trouble uploading photos. What should I do?

Accepted Answer

Make sure your images are in JPG, PNG, or WEBP format and under 5MB each. If problems persist, try using a different browser or contact our support team.

Question 22

The website is not loading properly. What can I do?

Accepted Answer

Try clearing your browser cache and cookies, or use an incognito/private browsing window. If the issue continues, please contact our technical support.